Return & Refund Policy
At Furongpet, we want you and your pet to love every purchase. If you're not completely satisfied, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
• Be unused and in original condition
• Be returned in the original packaging
• Include proof of purchase or order number
Items returned after 30 days may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
• Used pet grooming products
• Pet food or consumable products
• Items damaged due to misuse
• Clearance or final sale items
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: support@furongpet.com
Please include:
• Your order number
• Photos of the damaged item
• Photos of the packaging
Our support team will arrange a replacement or refund as quickly as possible.
Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund yet:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you have done all of the above and still have not received your refund, please contact us at:
Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
Shipping fees are non-refundable.
If a refund is issued, return shipping costs may be deducted from the refund amount.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact our support team at:
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page.
Your continued use of our website following any updates constitutes acceptance of those changes.