Privacy Policy
Last updated: December 4, 2025
At Furongpet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.
By accessing or using our services, you agree to the terms described in this Privacy Policy.
1. Personal Information We Collect
When you visit or interact with our store, we may collect certain information including:
Contact Information
• Name
• Email address
• Phone number
• Shipping and billing address
Payment Information
• Credit or debit card information
• Payment confirmation details
• Transaction information
Account Information
• Username and password
• Account preferences and settings
Order Information
• Products viewed or purchased
• Shopping cart activity
• Order history and returns
Device Information
• IP address
• Browser type
• Device type
• Cookies and tracking technologies
Customer Support Information
• Messages or inquiries you send to our support team
2. How We Use Your Information
We use your personal information to provide and improve our services, including:
• Processing and fulfilling orders
• Providing shipping and delivery services
• Sending order confirmations and updates
• Providing customer support
• Preventing fraud and improving website security
• Personalizing your shopping experience
• Sending promotional emails or marketing communications (you can unsubscribe anytime)
3. Sharing Your Information
We may share your information with trusted third parties when necessary to operate our business, including:
• Shopify, our e-commerce platform provider
• Payment processors to securely handle payments
• Shipping carriers to deliver your orders
• Marketing and analytics partners to improve advertising performance
These partners only receive the information necessary to perform their services.
4. Shopify Services
Our store is hosted on Shopify, which provides the online platform that allows us to sell our products and services to you.
Information you provide through our website may be shared with Shopify and processed in accordance with Shopify's Privacy Policy.
Learn more here:
https://privacy.shopify.com
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Analyze website traffic
• Remember your preferences
• Provide personalized advertisements
You can disable cookies through your browser settings if you prefer.
6. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our policies
8. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications
To exercise these rights, please contact us using the details below.
9. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the revised Last Updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@furongpet.com
Phone: (+1) 209-2514-355
Address: 4339 Mission Avenue, Frisco TX 75034, United States